Shipping Information

Dear Valued Customer,

Thank you for choosing Olive Branch Originals! We want to ensure that your experience with us is smooth and hassle-free, so here’s what you can expect from our shipping process:

Processing Time:

We typically process orders within 4-7 business days. During busy periods like product launches or pre-orders, this may take a little longer, but don’t worry – we’ll keep you updated along the way!

Shipping Time:

Once your order is on its way, domestic shipping generally takes 4-7 business days, while international orders usually take 10-15 business days. Please note that these are estimates, and delays outside of our control, like customs or carrier issues, might occasionally affect delivery times.

Shipping Costs:

Shipping costs are calculated at checkout, based on your order’s weight and destination.

Tracking Your Order:

As soon as your package ships, we’ll send you an email or text with your tracking number so you can keep an eye on your delivery.

Shipping Issues:

While we take great care in packaging your items securely, once your package is with the carrier, we can’t be held liable for any damages that may occur during shipping. However, if your package arrives damaged, please reach out to us at customerservice@gmail.com – we’ll do everything we can to help resolve the issue.

Lost or Stolen Packages:

Unfortunately, we cannot take responsibility for lost or stolen packages. If your tracking shows that the package has been delivered but you haven’t received it, we recommend checking with your neighbors or contacting your local post office or carrier for assistance. Please also double-check your shipping address at checkout, as we can’t be responsible for packages sent to incorrect addresses provided by the customer.

Returns & Exchanges:

For details on returns and exchanges, you can refer to our Return Policy on our website.

International Orders:

If you’re placing an international order, please note that customs duties, taxes, or other fees may apply. These are the responsibility of the customer, and we can’t be responsible for any delays caused by customs processing.

If you have any questions or concerns, don’t hesitate to contact us at customerservice@gmail.com. We’re always here to help!

Thanks again for supporting Olive Branch Originals. We appreciate you!

Warm regards,

The Olive Branch Originals Team